Terms & conditions

Rates, deposit & payments

• All rates are quoted in Malaysian Ringgit (MYR). Prices are exclusive of 8% SST, which is added to your booking total.
• There are two rates: the normal rate, which applies on weekdays and weekends, and the public holiday rate.
• Rates are based on your period of stay and may change if your arrival or departure dates change.
• Extra mattress sets are RM 120 per set per night, with a maximum of 2 sets per booking.
• Children aged 12 and under stay free in existing bedding when sharing with a paying adult.
• All room requests are subject to availability on arrival.
• If a booking is made at an incorrectly posted rate, the villa may correct the rate or cancel the reservation, and will contact you directly.

Check-in & check-out

• Check-in is at 3:00 PM, and check-out is by 12:00 PM.
• We operate a self-check-in system. Check-in instructions will be sent to guests via WhatsApp before arrival.
• Our on-site property manager will be available to assist and guide guests if needed.
• A valid government-issued ID or passport is required for your stay.

Credit card confirmation

• A valid credit card is required to secure every reservation.
• On booking, your card is charged the amount shown on the booking confirmation page and email.
• Debit and credit cards are accepted.

No-show & rescheduling policy

Kindly take note of the following before you book.

1. 1 RM
   No-show without prior notificationNo refund will be given.
2. 2
   No-show with prior notificationGuests may reschedule their booking within 6 months, subject to availability. Any price difference must be topped up by the guest.
3. 3 7
   CancellationCancellations made less than 7 days before arrival are non-refundable.
4. 4
   Rescheduling or upgradingGuests may request to reschedule their stay or upgrade to a different unit. All changes are subject to availability.
5. 5 6
   Within 6 monthsRescheduled stays must be used within 6 months from the original booking date.
6. 6 PH
   Public holidaysIf the new dates fall on a public holiday (PH), any price difference must be paid accordingly.

Thank you for your kind understanding and support.

House rules

Please don't bring the following onto the premises:

• Pets. Pets are not allowed on the property.
• Durian and mangosteen. These are not allowed inside the property.
• Electrical appliances or equipment for heating or cooking.

The villa may remove any of these items without notice and charge for any resulting cost, loss or damage. Guests who use the premises irresponsibly, or in a way that compromises the safety of others, the property or its reputation, may be asked to leave without compensation.

Camping is not allowed anywhere on the property.

Smoking is strictly prohibited inside all accommodation units.

General provisions

• Once accepted, your stay is subject to the villa's standard terms and conditions of stay.
• The villa may cancel a reservation if the information provided appears falsified or incomplete.
• The villa may vary or amend these terms at any time without prior notice.
• You agree to indemnify the villa against any liability, loss, damage, cost or expense arising from the acceptance of your reservation.
• The villa is not liable for any losses, damages, costs or expenses you incur as a result of a cancellation by the villa.